How can we help?

Accounts are created by HR, an administrator or your department coordinator. You receive an invitation email with a link to choose your password. If you have not received it, check your spam folder, then ask the person who set up your account.

Use Sign in with the email address HR registered for you, or your department’s own sign-in page from the Departments list. Both lead to the same account.

Courses are assigned to you by HR or your department coordinator. Assigned courses appear under My Learning and on your dashboard as soon as they are added.

Each lesson you complete is recorded automatically, and your course progress updates as you finish video, reading, quiz and assignment lessons.

Yes. Your place is saved, so you can close the browser and pick up from the same lesson later, on any device.

Some lessons include a quiz or a file-upload assignment. Quizzes may be timed or limited in attempts; assignments are reviewed by your trainer.

Yes. Inside the lesson player you can write private notes and bookmark moments, then find them again under Notes.

A certificate is issued when you complete every required lesson of a course that offers one. Download it as a PDF from My Certificates.

Every certificate has a unique ID. Anyone can confirm it on the Verify a certificate page, without signing in.

Each MVLine department has its own members, coordinators, courses and reports on MVLine Training. Your department decides which of its courses you take.

A training group is a set of people inside a department who take the same courses, for example a new batch of salespersons. Coordinators create groups and assign courses to them.

Ask HR or an administrator to move you. Your completed lessons and certificates stay with your account.

Instructors build courses with the course wizard and builder. A readiness check confirms the thumbnail, description, sections and lessons are complete before it can be published.

Coordinators open their department portal, then enrol members or whole training groups in the department’s courses and follow their progress in the reports.

Use Forgot password on the sign-in page, or change it at any time from your Account Security page.

Yes. Turn it on from your Account Security settings for an extra check each time you sign in.